Refunds
Refund policy
Our titles are delivered digitally, so refunds are handled case by case — always with a real person reading your message.
When we refund in full
- You were charged twice for the same order.
- Your payment was approved but the product never unlocked in your library.
- The files you received are damaged, incomplete or don't match the product page.
When we usually can't refund
- The product downloaded and opened correctly and you simply changed your mind.
- Your device can't open a PDF that opens normally elsewhere — we'll help instead.
How to request a refund
Message us with your order number and a short description of what went wrong. We reply within one business day and, when a refund is approved, we return the payment through the same method you used.
Orders still awaiting verification
If your payment hasn't been approved yet, nothing has been delivered. Tell us and we'll cancel the order before it is verified.