Question 1

What exactly do I receive when I buy a book?

Accepted Answer

You receive a digital copy of the storybook in your Fimlu library. It opens on tablets, laptops, and phones — there is nothing to post and nothing to install.

Question 2

How does payment work?

Accepted Answer

You place an order for a single book, then submit proof of your payment. Our team reviews it and, once approved, the book appears in your library. Checkout is being finished now.

Question 3

How long does approval take?

Accepted Answer

Most payments are reviewed within one business day. You'll see the status of every order under My orders in your account.

Question 4

Can I read a book on more than one device?

Accepted Answer

Yes. Sign in to your account on any device and your library travels with you.

Question 5

Are the books suitable for my child's age?

Accepted Answer

Every book lists the age range it suits best, and you can filter the whole bookshop by age group. We read each title before publishing it.

Question 6

Do you show ads or collect data about my child?

Accepted Answer

No. There are no ads, no autoplay and no tracking of children. Accounts belong to the adult who creates them.

Question 7

Can I get a refund?

Accepted Answer

Because books are delivered digitally, we handle refunds case by case. Message us and we'll make it right if something went wrong.

Question 8

How do I reset my password?

Accepted Answer

Use the forgot-password link on the sign-in page and we'll email you a secure reset link.

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