Help centre
How can we help?
Answers to the questions we hear most about buying, unlocking and reading digital storybooks.
Payment help
Pay with the details shown at checkout, then upload a clear photo or screenshot of your receipt. Your order moves to Pending verification while our team checks it — usually within one business day.
Digital purchase help
Everything you buy is digital. Once your payment is approved, the title unlocks automatically in My library — no shipping, no waiting for a courier.
Flipbook help
Titles that include an online flipbook open in a new tab from your library. If the tab is blocked, allow pop-ups for this site and tap Read online again.
Download help
PDFs and bonus files download through a personal link that expires after a short time. If a link stops working, return to your library and start the download again.
Protected downloads
Files live in private storage and open through short-lived personal links.
Verified digital products
Every title is reviewed before it is published to the shop.
Instant access after approval
The moment your payment is approved, your library unlocks automatically.
Real human support
Message us about an order and we reply within one business day.
Still need a hand?
Send us the order number and what happened, and we'll sort it out.
- Business hours
- Monday to Friday, 8am–6pm (Philippine time). Payments are reviewed within one business day.